POLOVOLT MINI ELECTRIC CROSS RS-12

MINI ELECTRIC CROSS - MODEL RS-12

User Age: 3–5 years

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Functionality:

Drive System:

• Centrally positioned motor (100W).

Riding Modes:

• The child starts by learning to operate the vehicle and balance in non-powered mode before transitioning to the motor-powered mode.

Battery:

• High-capacity 18V 5.2Ah battery provides 45–90 minutes of riding time, depending on the user’s weight, speed, and terrain.
• The battery is removable and rechargeable, with an option to purchase a spare battery.
• Lithium-ion battery offers 30% longer ride time compared to lead-acid batteries.

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Wheels and Display:

• Large (12-inch) tires with deep tread ensure comfort and grip on any surface, making it ideal for use in the city, on meadows, in backyards, or in forests.

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Construction:

• Frame and other components are made of aluminum and steel, ensuring durability and safety while keeping the total weight low (8.6 kg).

Seat:

• Adjustable seat height (350mm–400mm) allows the mini cross bike to grow with the child.

Charger:

• Charger fully recharges the battery in 5–6 hours.

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Safety Features:

• Internal Cable Routing: Cables are routed inside the frame for enhanced safety and reduced risk of snagging.
• Sealed Wiring: All cables are hidden and sealed for added safety.
• Brake Safety Switch: Cuts power when the brake is applied, essential for children learning to ride.

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Included in the Package:

• Mini electric cross bike
• Battery
• Charger
• Assembly tools
• Instruction manual

The entire package is securely packed to ensure a great unboxing, assembly, and riding experience for the new owner.

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SPECIFICATIONS

Technical Details:

• Motor: Centrally positioned motor
• Rated Power: 100W
• Maximum Speed: 10 km/h
• Frame: Aluminum frame, steel fork, plastic rims
• Seat Height: 400 mm
• Dimensions: 1000mm x 520mm x 535mm
• Weight: 8.6 kg
• Battery: 18V 5.2Ah 94Wh lithium-ion battery
• Minimum Operation Time at Full Load: 50 minutes

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Safety Notes:

• Children must wear appropriate gear, including shoes, a helmet, and protective pads.
• Always follow safety regulations.
• Not suitable for children under 3 years old.

EU: 5-12 Working Days.

IRE: 1-4 Working Days.

Overview

Our refund and returns policy lasts 21 days. If 21 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Item with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 21 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@blackoutebikes.ie and send your item to 23 Dodderbrook Glade, Oldcourt, Co. Dublin, D24 E0EV, Ireland.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to 23 Dodderbrook Glade, Oldcourt, Co. Dublin, D24 E0EV, Ireland.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@dublinelectricbikeshop.ie for questions related to refunds and returns.